Position Summary: This position is responsible for providing direct services to individuals and families in the outpatient mental health clinic, as well as provide supervisory oversight for mental health counselors. Supervisory duties include clinical supervision, assuring proper intake, assessment, development of service plans and discharge procedures.
Provide mental health assessment, diagnosis, treatment planning and psychotherapy services.
Provide individual, family, and group counseling to a diversified population with multiple problems which may include sexual abuse and family violence.
Provide advocacy, linkage and referral services.
Complete electronic client files, administrative tasks and statistical reports in a timely manner.
Write reports to court, school, or other community agencies as necessary.
Maintain positive working relationship with other professionals, community agencies, and coalitions.
Continue professional growth and training in best practices, including cultural competency.
Participate in case conferences and share clinical expertise with Child & Family Services staff.
Participate in the agency Quality Improvement process and other agency meetings including in-service trainings, supervision and staff meetings as requested.
Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy.
Ensure that client services, standards and practices are provided to the satisfaction of the community of Erie County and the guidelines and policies of Child & Family Services, the Erie County Department of Social Services and Office of Mental Health, the New York State Office of Mental Health and the Council on Accreditation of Services for Families and Children, Inc.
Manage and maintains manpower resources; time, attendance records and oversee staff scheduling to ensure adequate coverage for all programs.
Provide administrative and clinical supervision to staff in Clinical Services.
Provide regular individual and group supervision to mental health counselors; provides ongoing and required written performance evaluations for staff.
Possess a working knowledge of the electronic record system.
Responsible for treating staff and clients with respect to their culturally diverse backgrounds.
Participate in Special Review Committee.
Assure maximum productivity within Clinical Services.
Utilize Agency phone and email systems, following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Demonstrate knowledge of agency programs and services.
Maintain positive working relationships with program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers.
Oversee customer service process, ensuring that standard agency protocol is followed.
Model and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions.
Show willingness to learn about and implement skills related to diversity.
Perform other responsibilities as required.
Must possess skill and knowledge in diagnosis and treatment of specified mental disorders; comprehensive mental health assessments; theories and practice of clinical supervision
Depth of understanding of theories of behavior, personality development and psychopathology; theories and practice on assessment of readiness for psychiatric rehabilitation
Work effectively on multiple tasks concurrently
Communicate exceptionally well in writing and orally
Strong computer skills
Must have and maintain a valid NYS driver’s license & vehicle insurance.
Essential Physical Requirements:
Frequently move about inside and outside the office in reaction to situations and duties.
Frequently communicate accurate information with coworkers, clients and children who will use the agencies services.
Frequently operate a computer and other office machinery, such as a calculator, copy machine, printer and phone system.
Must be able to access multi-level buildings and travel to sites within the community.
Essential Mental Requirements:
Must be able to understand the written and spoken word and respond effectively during the majority of time spent on the job;
Must be able to learn and comprehend basic instructions and orientation to job;
Must be able to multi-task on a frequent basis;
Frequently participate and coordinate with others regarding work situations and decisions;
Frequently interact appropriately and diplomatically with varied stakeholders such as volunteers, staff members, visitors, referral sources, etc.
Computer Usage: Microsoft Word, Microsoft Excel, Microsoft Outlook, Anasazi software, telephone, fax machine and copier.
To apply for this position, please complete the online application.