Human Service Worker (2 On-call Positions)
Position Summary: This is a direct service position in the residential/shelter component of Haven House, working with adult victims and interfacing with child witnesses of domestic violence.
Provide coverage for the crisis telephone hotline
Individual counseling services to adult shelter residents from an assigned caseload
Conduct group sessions, when needed, to include House Meetings support groups, conflict resolution sessions, etc.
Retain up-to-date case files and progress notes
Maintain necessary records, statistical information, activity sheets, documentation, logs that are pertinent to the position and to the program to ensure the flow of communication
Engage in case conferences and case reviews
Initiate and engage in creative programming to benefit shelter residents or staff
Meet the primary needs of residents during an assigned shift (i.e., token distribution, supplies, etc.)
Engage in community and presentations, if necessary
Provide legal and social services advocacy for shelter residents
Perform other related duties deemed necessary by program coordinator
Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
Shows willingness to learn about and implement skills related to diversity
Participates and contributes to program Quality Improvement process.
Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy.
Utilize Agency phone and email systems following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Also demonstrate knowledge of agency programs and services.
Maintain positive working relationships with program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers.
• Bachelor of Social Work degree (BSW), a related degree may be accepted in some instances
• Possess a valid NYS Driver's License and continued automobile insurance
• Must have access to reliable transportation
• Be able to function as a member of a team
• Work within a busy, fast-paced office setting
• Abide by a smoke-free work environment
• Be able to access a multi-level building
• Work a variety of shifts on a rotating basis to include evenings, weekends and holidays
• Promote the empowerment of women as defined by the Social Work profession and Battered Women's Movement, adhering to the principles of non-violence and independent decision making.
• Bi-lingual skills (specifically English/Spanish)
• Prior domestic violence experience
• CPR Certification
• Clinical training in the areas of mental health and substance abuse.
To apply for this position, please complete the online application.