Human Service Worker (2 On-call Positions)

Position Summary: This is a direct service position in the residential/shelter component of Haven House, working with adult victims and interfacing with child witnesses of domestic violence.

Major Responsibilities/Activities:

  • Provide coverage for the crisis telephone hotline
  • Individual counseling services to adult shelter residents from an assigned caseload
  • Conduct group sessions, when needed, to include House Meetings support groups, conflict resolution sessions, etc.
  • Retain up-to-date case files and progress notes
  • Maintain necessary records, statistical information, activity sheets, documentation, logs that are pertinent to the position and to the program to ensure the flow of communication
  • Engage in case conferences and case reviews
  • Initiate and engage in creative programming to benefit shelter residents or staff
  • Meet the primary needs of residents during an assigned shift (i.e., token distribution, supplies, etc.)
  • Engage in community and presentations, if necessary
  • Provide legal and social services advocacy for shelter residents
  • Perform other related duties deemed necessary by program coordinator
  • Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
  • Shows willingness to learn about and implement skills related to diversity
  • Participates and contributes to program Quality Improvement process.
  • Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy.
  • Utilize Agency phone and email systems following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Also demonstrate knowledge of agency programs and services.
  • Maintain positive working relationships with program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers.
  • Minimum Requirements: 
    • Bachelor of Social Work degree (BSW), a related degree may be accepted in some instances
    • Possess a valid NYS Driver's License and continued automobile insurance
    • Must have access to reliable transportation
    • Be able to function as a member of a team
    • Work within a busy, fast-paced office setting
    • Abide by a smoke-free work environment
    • Be able to access a multi-level building
    • Work a variety of shifts on a rotating basis to include evenings, weekends and holidays
    • Promote the empowerment of women as defined by the Social Work profession and Battered Women's Movement, adhering to the principles of non-violence and independent decision making.

    Desired Qualifications:
    • Bi-lingual skills (specifically English/Spanish)
    • Prior domestic violence experience
    • CPR Certification
    • Clinical training in the areas of mental health and substance abuse.

    To apply for this position, please complete the online application.