Volunteer Spotlight

Pam Cercone

Pam Cercone

Pam Cercone has supported Child & Family Services as a volunteer since 2009. After learning about the agency through her friend and current Child & Family Services employee, Pam attended an informational meeting and “developed an emotional feeling about the agency and its mission. After learning about the breadth, scope and number of individuals Child & Family Services helps, I thought, I want to get involved with C&FS,” she explains.

Throughout the years, Pam has given of her time and talents to volunteer for Heartlight, the agency’s premier fundraising event. Her roles have included: setting up for the event, volunteering on the auction committee, and creating and organizing auction-themed baskets. “It was very gratifying to watch last year’s auction come together and seeing the results of everyone’s hard work.” Pam also volunteered at the 2012 Savor the Flavors of the Walden Galleria event, helping with set up, check in and providing general support throughout the evening.

Pam is currently volunteering on the theme and decorations committee for the upcoming 2012 Heartlight event on October 5th at The Hotel Lafayette. She uses her creativity to capture the theme of this year’s event, ‘Masquerade,’ through color schemes, decorations and centerpieces. In addition to assisting with events, Pam also volunteers weekly in the Development Office, where she helps with researching grant opportunities, creating mailings and general clerical duties. Pam says she wants to do whatever she can “because I know that ultimately all the efforts go to raise money for a great cause.”

To learn more about event volunteer opportunities, please contact Michelle Kij, Special Events Coordinator, at mkij@cfsbny.org.

Mrs. Ella Delaney, Senior Companion Program

Ella Delaney

Mrs. Ella Delaney has been a Senior Companion for Child and Family Services since 2005. She joined the program as a volunteer out of the Buffalo Federation of Neighborhood Center (MOOT), where she is assigned to work with two homebound seniors. One of her favorite parts about volunteering with Senior Companion is helping her clients make the most of out of life and reach goals that many take for granted. For example, Mrs. Delaney assists clients with making meals and cleaning their homes, transports clients to their doctors’ appointments or just lends a listening ear in their home and engages them in friendly conversations. She explains, “before I became a volunteer, I took classes in gerontology to become more familiar with the needs of older individuals. What I learned has helped tremendously as I work with my current clients.”

Her typical day of volunteering starts at 8:30am. She begins her morning routine by visiting her client and preparing a light breakfast for her. After breakfast, Mrs. Delaney and her client read through her mail and organize the bills. Once all the hard work is completed, they usually spend the afternoon doing an activity outside the house such as grocery shopping or going to the mall. This opportunity allows the client to enjoy a sense of freedom and have an opportunity to partake in conversation with others. Every day Mrs. Delaney spends with her client can be different depending on the needs of that person.

Senior Companions assist their adult clients in basic but essential ways:

  • Offering companionship and friendship to isolated and frail adults
  • Assisting with simple chores
  • Providing transportation
  • Adding richness to their clients' lives.

If you are interested in learning more about becoming a Senior Companion, please call, 716-335-7200.