#OnwardAndUpward Update – Accessibility and Hospitality

The progress on the Onward and Upward project at 330 Delaware Avenue has been as steady as the recent rainfall in Buffalo. In previous updates, we have reviewed what renovations are being completed. But why are we undertaking this work?

The overall goal of all of these renovations can be summarized by two words – “accessibility” and “hospitality.”

Accessibility. Our clients – whether it be due to injury, ailment,age or any other reason – can have issues that physically restrict them. On the exterior of the building, workers continue to excavate the site destined for the new elevator. This elevator will make floors beyond the first accessible to those who may experience physical difficulties, opening the opportunity for service for them. The same can be said of the first floor bathroom, which is in the process of being remodeled. After renovations have been completed, this bathroom will be handicap accessible. Our goal is to create an environment with amenities that are available to as many people as possible.

Hospitality. We at Child & Family Services try to make our clients feel welcomed when they are using our programs. When in our building, these clients are focused on improving themselves. We do not want them to be distracted by anything we can control, as people do their best work when they are comfortable. As such, we are in the process of installing a new HVAC system to control the temperatures in the building. Behind the construction walls in the waiting room on the first floor, work also continues on the new reception area. The reception area is typically the location of the first interaction between our clients and our employees, and we want to ensure a warm and friendly atmosphere.

As work develops over the next few months, Child &Family Services thanks everyone involved in Onward and Upward for their efforts. We also thank our clients for their patience and understanding during this time.