Child & Family Services has achieved national accreditation through the New York-based Council on Accreditation (COA). The Agency began the process for re-accreditation in August, 2012. Organizations pursue accreditation to demonstrate the implementation of best practice standards in the field of human services. COA evaluated all aspects of Child & Family Services’ programs, management and administration staff and Board of Directors.
COA accreditation is an objective, independent, and reliable validation of an agency’s performance. The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards driving accreditation ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. COA accreditation demonstrates accountability in the management of resources, sets standardized best practice thresholds for service and administration, and increases organizational capacity and accountability by creating a framework for ongoing quality improvement.
Child & Family Services is a private, not-for-profit, human service organization serving the Western New York community for over 140-years. The agency’s mission is to strengthen families and promote the well-being of children through prevention, intervention, education and advocacy. Individuals of all ages, races and economic backgrounds have been helped by the Agency’s more than 30 programs and services.
More than 12,000 people in the community are helped on an annual basis through foster care and adoption, mental health counseling, domestic violence services, mediation, residential treatment, employee assistance programs, special education services and much more.