Our Management Team
Our EAP staff is dedicated to outstanding customer service and quality care. Our
staff includes mental health professionals who are certified in social work or other
disciplines. All of our staff have experience and expertise in mental health, relationship
and family issues, domestic violence, trauma, chemical dependency and other addictions.
Rob Schwartz, LCSW, CEAP
Vice-President of Community & Workplace Services
EAP Director
Mr. Schwartz has been the Director of the Employee Assistance Program since 1983
and has been directly responsible for the marketing, management, and growth of the
program for over twenty years. Initially trained as a clinical social worker, receiving
his MSW from SUNY at Buffalo, School of Social Work, Mr. Schwartz has extensive
experience and expertise in mental health, family therapy and chemical dependency.
Prior to joining Child & Family Services, Mr. Schwartz held clinical and administrative
positions at Alcohol & Drug Dependency Services, a comprehensive treatment facility
for alcoholism and drug abuse and was a family therapist at Catholic Charities.
He has provided consultation to several other local and national EAPs, has provided
training for various agencies and other EAP providers and has been a guest lecturer
and a field instructor for the SUNY at Buffalo School of Social Work. Mr. Schwartz
is an active member of Employee Assistance Professionals Association (EAPA) and
has been an advisor for other EAP counselors preparing for the CEAP certification
process. In addition to his primary role as EAP Director, Mr. Schwartz has been
instrumental in developing and implementing Child & Family Services’ Quality Improvement
program, which has been consistently incorporated into the overall management of
our Employee Assistance Program.
Cindy Jackson, LCSW, CEAP, CASAC
Manager of Workplace Services
Ms. Jackson joined our agency in 1997. As the Manager of Workplace Services, she
is responsible for the overall management and training/promotional services for
all of our EAP accounts. Ms. Jackson received her MSW from SUNY at Buffalo, School
of Social Work. Prior to joining our staff, she was an alcohol/substance abuse counselor
for more than ten years at Erie County Medical Center, providing clinical services
in the detox, outpatient and inpatient rehabilitation departments. In addition to
her primary clinical responsibilities, Ms. Jackson was also an internal EAP Coordinator,
providing services for employees of ECMC. She has been a field work instructor for
graduate students from the School of Social Work and recently was recognized as
the School of Social Work’s Alumni Of The Year. Ms. Jackson is directly responsible
for coordinating the initial introductory process for new EAP accounts and for consultation/implementation
of strategies for program promotion. She works very closely with all of our EAP
liaisons and EAP Advisory Committees and along with her staff, is always accessible
and responsive to the needs of our customers.
Kathy Eisenried, LCSW
Supervisor of Clinical Services
Ms. Eisenried has been a member of our staff since 1988. Prior to being promoted
to Supervisor, she was one of our Clinical Consultants and provided short-term counseling
as well as assessment/referral services for employees and families associated with
our EAP accounts. Ms. Eisenried also received her MSW from SUNY at Buffalo, School
of Social Work and has had extensive clinical experience in mental health and chemical
dependency. Prior to joining our program, Ms. Eisenried has been a Senior Counselor
at Horizons Human Services, Director of Social Work at Bry-Lin Hospital, and Women’s
Veterans Coordinator at the VA Medical Center. As the Supervisor of Clinical Services,
Ms. Eisenried is responsible for providing regular supervision and consultation
for all of our clinical staff and affiliates. She also provides consultation and
clinical services for supervisors and employees associated with our EAP accounts
and has provided critical incident debriefing services for employees affected by
workplace trauma.