Haven House

Emergency Services


If you or someone you know is being abused and is in need of support, please call the 24-Hour Domestic Violence Hotline at 716-884-6000.

Hotline counselors provide crisis intervention, safety planning, support, information and referrals.

The Haven House hotline is the point of entry for all other Haven House services.

Who should call?

Anyone involved in an intimate partner violence or family violence situation, including: domestic violence, dating violence, stalking, those in same-sex relationships, those with disabilities, male survivors, senior citizens, and immigrant and refugee victims of domestic violence.

Friends, family members, co-workers, neighbors, or professionals with questions about domestic violence can call the hotline for information.

Please call the 24-Hour Domestic Violence Hotline Response for Erie County at 716 884-6000.

Residential Services

Haven House operates a fully inclusive, safe and secure emergency shelter in a confidential location.

Shelter supportive services include:

  • Safety Planning
  • Individual Counseling
  • Support groups (including Art Empowerment)
  • Advocacy
  • Referrals for housing assistance
  • Referrals to transitional housing
  • Food
  • Clothing
  • Crisis intervention
  • Children’s programs

Computer Safety

Be aware that computer use, internet activities, and e-mail can be tracked. For more details about Internet Safety, click here. If you are in danger, please use a safer computer, call 911 or the 24-Hour Domestic Violence Hotline Response for Erie County at 716-884-6000 (for shelter) or 716-862-HELP (4357).

To quickly exit this site, click the "ESCAPE" button at the bottom of the page.